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BFM QUALITY GUARANTEE

Tell us what happened.

For an existing order, include the order number and email used at checkout. BFM handles the enquiry and explains the next steps. Supplier claim deadlines do not limit your rights under applicable law.

Order number *

Email used for the order *

Issue category *Select an issueGarment defectPrint defectWrong itemWrong size producedOutside validated size chart/toleranceDamaged deliveryMissing/lost deliveryOther What happened? *

Include details about the item and issue. Do not include payment card details, passwords or unrelated personal information.

Date received (if delivered)

Photos

Keep the item and packaging. BFM will explain which product, label and packaging photographs are needed. Photographs are sent by replying to the support email; this form does not upload attachments.

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