BFM / INFORMATION
Returns & Quality.
Policy version: cycle4-consolidated-v1
Built on demand — check your size.
Review the size guide and compare measurements with a similar garment that fits you before choosing.
Final Sale.
We do not offer voluntary returns or exchanges for a change of mind, an incorrectly selected size, or a subjective preference when the garment meets its published specifications. This does not affect the BFM Quality Guarantee or rights under applicable law.
BFM Quality Guarantee.
Contact BFM about manufacturing defects, print defects, wrong items, incorrectly produced sizes, departures from the approved garment specifications, fulfillment errors or transit damage. We review the evidence and explain the appropriate resolution. A supplier's claim deadline does not limit your rights under applicable law.
How to request review.
Contact BFM support with your order reference, a short description of the issue and photographs showing it. Most cases are resolved from photographs. Keep the item and packaging until the review is complete. Please do not send an item back unless BFM asks you to. When a manufacturing defect is confirmed, we resolve it with a replacement of the same item or a refund to your original payment method, as appropriate. Avoid unrelated personal information in photographs.
Where a replacement is approved for a garment from a numbered edition, it retains its originally assigned number.
Start a quality enquiry