Refund policy

Made to order — Final Sale

Every BFM garment is made to order for you. Production is scheduled once your order is confirmed, so voluntary cancellation is not available, and we do not offer voluntary returns or exchanges for a change of mind, an incorrectly selected size, or a subjective preference when the garment meets its published specifications. Please review the size guide and compare the measurements with a similar garment that fits you before ordering.

This does not affect the BFM Quality Guarantee, the remedies for BFM errors or shipping delays described below, or your rights under applicable law.

BFM Quality Guarantee

Contact BFM about manufacturing defects, print defects, wrong items, incorrectly produced sizes, departures from the published garment specifications, fulfillment errors or transit damage. We review the evidence and explain the appropriate resolution. A supplier's claim deadline does not limit your rights under applicable law.

How to request a review

Contact BFM support at support@bfm01.com with your order reference, a short description of the issue and photographs showing it. Most cases are resolved from photographs. Keep the item and packaging until the review is complete. Please do not send an item back unless BFM asks you to.

When a manufacturing defect or a BFM error is confirmed, we resolve it with a replacement of the same item or a refund to your original payment method, as appropriate. Where a replacement is approved for a garment from a numbered edition, it retains its originally assigned number.

Shipping delays and delivery issues

If we cannot ship by the stated date, we will contact you with revised information and the option to cancel the unshipped order for a refund. We will request your agreement to a delay where required. Contact BFM about stalled tracking, a missing parcel or an incorrect address so we can investigate and explain the applicable options.

Your rights

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.